We hope you love your purchase. However, if it doesn’t work out within 14 days of delivery date, please initiate a return or exchange via the Return Portal to process a return.

To return your package, please follow the below instructions:

1. Enter your order number (including # symbol) and the email address/postal code associated with the order.
2. Choose your item(s) to return.
3. Indicate the reason for return.
4. Submit your return or exchange.
5. Once your return request has been approved, use the link provided to print your shipping return label and packing slip. You will also receive an email with a return confirmation and link to the label and packing slip if needed.
6. Package your return with the packing slip and attach the shipping label to the outside of the box. Please ensure that all old shipping labels and stickers are covered or removed from the box.

To return, an item must:

1. Be unworn, in its original condition.
2. Have return tag, as originally attached.
3. Have branding tag(s), as originally attached.
4. Be in original packaging.

Items returned that do not meet the above criteria will not be processed and will be returned to sender.

Once your return shipment is received and approved, you will be sent a confirmation of your refund within 5-10 business days. Be advised that the refund could take an additional 5-10 business days to appear on your bank statement.

We will deduct $15 CAD from your refund amount for warehouse restocking.  Any returns with 5 or more items will have $30 CAD deducted for warehouse restocking. Please note Express shipping fees will not be refunded.

If you choose to use your own shipping label instead of the prepaid return label provided through our Return Portal, please note that the cost of your shipping label  will not be reimbursed as part of your refund.

Exchanges

Please initiate an exchange via the Return Portal. 

Please note that if Instant Exchange is not selected, the original order must first be received and processed by the warehouse before the exchange order can be shipped. This process can take approximately 5–7 days from the date the return is delivered to the warehouse.

Instant Exchanges

1. Select the replacement item you'd like to receive.
2. An authorization hold will be placed on your credit card for the value of your original item. No charge is made at this time.
3. Return your original item within 7 days of initiating your exchange.
4. Once your original item is returned, the authorization hold will be released.

If your original item isn't returned within 7 days, the authorization hold will be converted into a charge to your original payment method.

Your authorization hold amount and return deadline will be confirmed during the exchange process. Please note that the timing of the hold release may vary depending on your financial institution.

Final Sale

All sale items marked as Final Sale on the product page are not eligible for refunds or exchanges.

Sale

Sale items that are not marked as Final Sale are eligible for return within our standard 14-day return period.

Returns/Exchanges In Store

Online purchases can be returned at our Summerhill and Chinook store locations.

If you’d like to exchange your item, our store associates can help you find another size if it’s available in store. If your preferred size isn’t available in store, we can place an order for the correct size, if available online, to be shipped directly to you.

Repeated Returns

We do track the number of returns made by customers. If we notice frequent or repeated returns, we may flag your account. In such instances, we reserve the right to decline future orders or issue refunds via gift card as opposed to the original payment method.