Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Twitter Icon translation missing: en.general.icons.vimeo Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

RETURNS POLICY

We hope you love your purchase. However, if it doesn’t work out within 10 business days of order receipt, please visit the Return Portal below to process a return. Please note any Express shipping fee will not be refunded. 

To return, an item must:

  1. Be unworn, in its original condition.

  2. Have return tag, as originally attached.

  3. Have branding tag(s), as originally attached.

  4. Be in original packaging.

Once your return shipment is received and approved, a refund will be processed within 5 business days.  Any item returned that does not meet all of the above criteria will not be accepted, and will be returned at your expense.

 

U.S. Returns

We offer complimentary returns for orders shipped within the U.S.  For your convenience, a pre-paid UPS shipping label and custom documents are included with each shipment. To ensure an expedient return, please include all paperwork in your shipment. The return parcel must be received in our warehouse within 7 business days from the date of return authorization for all refunds, we will deduct $10 for warehouse restocking.  

For orders with complimentary shipping, a $10 restocking fee will apply and be deducted from your refunded amount.  Please note U.S. Express shipping fee will not be refunded. 

If you paid import duties and taxes and wish to apply for duty and tax refund, please contact UPS.com or DHL.com for a form to submit a claim to the U.S. government for reimbursement.  You will need to provide import and export waybills and shipping documents for your claim. Smythe is not responsible for your refund application.

 

International Returns

Upon return authorization from Smythe, please return the shipment to the below address.  As you will be responsible for all associated costs for the return shipment, the ship method and carrier are up to you.  The return parcel must be received in our warehouse within 15 business days from the date of return authorization for all refunds.

Return Address
ShopSmythe.com
c/o Remco
5101 Orbitor Drive
Mississauga, ON
L4W 5R8
Canada
ATTN: Returns

If you paid import duties and taxes and wish to apply for duty and tax refund, please contact DHL.com for a form to submit a claim to your country’s government for reimbursement.  You will need to provide import and export waybills and shipping documents for your claim. Smythe is not responsible for your refund application.

Access the Return Portal