Returns Policy

We hope you love your purchase. However, if it doesn’t work out within 14 days of delivery date, please initiate a return via the Return Portal to process a return.

To return your package, please follow the below instructions:

1. Enter your order number (including # symbol) and the email address associated with the order.
2. Choose your item(s) to return.
3. Indicate the reason for return.
4. Submit request for approval.
5. Once your return request has been approved, use the link provided to print your UPS shipping return label and packing slip. You will also receive an email with a return confirmation and link to the label and packing slip if needed.
6. Package your return with the packing slip and attach the shipping label to the outside of the box. Please ensure that all old UPS shipping labels and stickers are covered or removed from the box.
7. You can then call to schedule a UPS pickup at 1-800-742-5877 or drop the package off at a UPS Access Point location.

To return, an item must:

1. Be unworn, in its original condition.
2. Have return tag, as originally attached.
3. Have branding tag(s), as originally attached.
4. Be in original packaging.

Items returned that do not meet the above criteria will not be processed and will be returned to sender.

Once your return shipment is received and approved, you will be sent a confirmation of your refund within 5-10 business days. Be advised that the refund could take an additional 5-10 business days to appear on your bank statement.

We will deduct $15 CAD from your refund amount for warehouse restocking.  Any returns with 5 or more items will have $30 CAD deducted for warehouse restocking. Please note Express shipping fees will not be refunded.

Exchanges

We do not offer exchanges at this time. Please return the item you do not want for a full refund and place a new order on shopsmythe.com at your convenience.

Final Sale

All sale products are Final Sale and not eligible for a refund or exchange. When an item is Final Sale, we do not allow returns unless the item is received damaged.

Returns In Store

At this time, we do not accept exchanges or returns for online orders at our Summerhill or Chinook stores. Online orders must be returned to our warehouse using the Return Portal.

Repeated Returns

We do track the number of returns made by customers. If we notice frequent or repeated returns, we may flag your account. In such instances, we reserve the right to decline future orders or issue refunds via gift card as opposed to the original payment method.